Terms & Conditions
For Digital Products
Last Updated: July 6th, 2025
These terms apply to all digital products offered by Neo Genesis — templates, downloads, toolkits, and any other resources we create for DIY branders. By purchasing or accessing any of our digital products, you agree to the terms below. If anything’s unclear, just ask before buying. We don’t bite.
All digital products are delivered via instant download or access link after purchase. They’re designed to help you DIY your brand — but they’re not services, and they don’t include 1:1 support or customization unless explicitly stated.
Unless otherwise noted, everything is:
• Digital-only (no physical products)
• Single-use license (just for you)
• Non-refundable (because you get instant access)
✅ WHAT YOU'RE GETTING
All prices listed are in USD (United States Dollars) unless otherwise specified. If you’re purchasing from outside the U.S., your bank or payment provider may apply a currency conversion or international transaction fee. Neo Genesis is not responsible for any additional charges.
💵 CURRENCY
Due to the nature of digital products, all sales are final. Once you’ve received access, we can’t offer refunds, returns, or exchanges — no exceptions. If you have questions before purchasing, email us. We’re happy to clarify what’s included so you can buy with confidence.
💸 REFUND POLICY
Your purchase includes one (1) personal license — which means it’s just for you or your business.
✅ You can:
• Customize the product for your own use
• Use it internally across your own business or with your team
❌ You can’t:
• Share, resell, or distribute the product
• Give it away as a freebie or use it in a paid product or service
• Copy, clone, or lift parts of it for commercial use
Short version: You bought it for you. Keep it that way.
🔖 LICENSE & USAGE
All digital products are the intellectual property of Neo Genesis. That includes the design, structure, layout, and copy. Buying it doesn’t give you ownership of the content — just a license to use it for your own brand. Stealing, ripping off, or reselling our stuff = immediate license violation. We take this seriously and enforce it if needed.
©️ COPYRIGHT & IP PROTECTION
Files are delivered via email or download link after checkout. If it doesn’t show up, check your spam folder or search your inbox. Still nothing? Contact us and we’ll resend it. Please download and back up your files within 30 days of purchase. We can’t guarantee long-term access if you lose the original link or file.
📂 DELIVERY & FILE ACCESS
This multi-page, fillable PDF is a starter guide to help you make smart, strategic decisions about your brand — before you jump into design or messaging.
It’s built to help you:
• Figure out if now’s the right time to work on your brand (so you’re not too early—or way too late)
• Take inventory of the brand assets you already have (and spot what’s missing)
• Identify your next steps by mapping out the right order to build your brand foundation
Format: Fillable PDF
Delivery: Instant download via email
Cost: Free
Pro tip: For best results, use a PDF viewer like Adobe Acrobat. It’ll still open in other apps, but fillable fields might not work the same — and we’re not responsible for how it performs on third-party tools.
This product is for personal use only. Redistribution, resale, or repackaging in any form is not allowed. No support or customization is included.
📦 PRODUCT-SPECIFIC DETAILS (BrandStart Checklist)
This 55-page Canva template is based on our signature BrandPlaybook — aka the same doc we create for our 1:1 clients. It’s designed to help you define your brand voice, vibe, and direction in one place.
You’ll get:
• A fully editable Canva template (with instructions)
• Sections covering brand identity, positioning, values, voice, mission, and more
• Prompts to help you clarify your messaging and visuals
• Space to document your tagline, one-liner, tone, keywords, and aesthetic
It’s plug-and-play, easy to customize, and gives you a pro-level brand foundation—without the big agency price tag.
Heads up: You’ll need a free Canva account to use this template. We do not provide setup, troubleshooting, or tech support for Canva itself — so make sure you’ve got access before purchasing.
Note: This product does not include coaching, feedback, or live support. It’s a self-led tool.
📦 PRODUCT-SPECIFIC DETAILS (BrandPlaybook Template)
As we release new templates, toolkits, or digital offers, this page will be updated to reflect their individual inclusions and terms. Unless otherwise noted, all digital products follow the same rules listed above.
📦 FUTURE PRODUCTS
NEED HELP?